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F.A.Q (Frequently asked questions)

• Is the service really free?

• Yes - you can add your mobile number and personal or business details, and search for other mobile users - there are no membership fees or subscriptions. Random security checks may involve you in an (optional) small SMS charge when registering for the first time.

• Can the same number be added twice?

  • No - if you have registered your own number as PRIMARY no-one else can register it.

  • The search finds any matched number and displays the full details recorded.

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• Can I change my email and mobile number?

  • yes, just login to your account and edit the details

  • change your password to suit your needs and add any information on yourself and business (if any)

  • verification will take place of new mobile numbers and email just as happened when you joined initially.

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• What security measures are taken?

  • When you join an email is sent to your email account and you must verify that before your account is active.

  • Random security checks are made which may send a text message to your mobile number to issue you with a password which is needed to verify your account as using a valid mobile number. A standard SMS charge applies which is shown in the email confirmation.

  • Replying by SMS Text to these security checks is OPTIONAL.

  • Each time you change to a new number on your account the details will be emailed to you, both as a record for you and also to confirm no-one is using your account without your permission.

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• How can I search for people?

• Search allows you to search for people on the following fields

  • Mobile number (to see if it's listed, and/or whose phone it is)

  • Surname

  • Business Type (builder, electrician etc)

  • Town or City

  • County (UK only)

  • You can accept the default (all) on any or all fields - i.e. list all Clarke surname in all of UK (all counties) or Norfolk (county) or in Norwich (city)

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• What if I want to be EX-DIRECTORY and not be listed at all?

  • You cannot be a registered user AND be Ex-Directory!!

  • As a registered user you must register a PRIMARY mobile number and this is available to other registered users via the searchable online directory.

  • If you cancel your account you will be automatically made EX-DIRECTORY and your mobile number can then NOT be added again to the directory by you or anyone else.

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•  I have been offered a mobile number can I check if it is stolen?

  Immobilise Asset and possession ownership and protection Recipero operates the Immobilise Property Crime website which is sponsored by global Law Enforcement, industry and government.

  It is the worlds largest free possession ownership website and allows individuals and businesses to register the details of their possessions or company assets on the MEND database system. In the event of loss theft any item can be flagged on the global stolen property checking service CheckMEND.

  If the item is then attempted to be sold it can be identified as stolen by any prospective buyer. In the United Kingdom the item is also placed on the UK National Law Enforcement stolen goods database viewable via the Police search portal the NMPR .

  For more information and to register free of charge please go to:

  www.immobilise.com

Use Checkmend to avoid stolen property and blocked mobile phones.

CheckMEND is the worlds largest database of stolen goods and blocked mobile phones, which makes it the most comprehensive pre-purchase checking service available for used goods anywhere in the world.

When a search is carried out the information used by the CheckMEND system is provided by Law Enforcement, Industry, the Public via Immobilise, Insurance Companies, Government Organisations and Retailers from over 40 countries worldwide .

If in doubt run a search at www.CheckMEND.org

Verify a CheckMEND report

You may have been given a paper copy of a CheckMEND report showing that the property you have purchased was checked on our systems by the seller. Or you may have been given the reference number of a CheckMEND report by the seller on an auction web site or online retailer..

How do you know that it's genuine? How do you know the paper copy has not been tampered with? How do you view the certificate?

Simple!. All genuine CheckMEND reports have a unique document identifier clearly marked on them. The identifier will consist of numbers and letters and may be between 10 and 20 characters in length.

Simply enter this unique reference into the box below and click the Verify! button.

If the number is valid you will immediately see a printable PDF on-screen which you can compare to the printed version you have or you can view it to ascertain that the seller has done a check and all is well.

This verification service is completely free.

Please note all certificates are provided subject to the terms and conditions of the CheckMEND web site and no warranty is offered or implied.

We would recommend that if a check is over 7 days old it is worth checking again yourself to confirm that the status of the item has not changed, this is particularly relevant to mobile phones.

Checking by text message.(UK Only)

PLEASE NOTE THE TEXT MESSAGE SERVICE ONLY WORKS IN THE UNITED KINGDOM

Important: By sending a message using the information presented below you are agreeing to the CheckMEND service's Terms and Conditions of use. You understand each time you send a text message to CheckMEND and receive 2 messages in return with either a positive or a negative result the cost in total will be £3.00 (inc. VAT) plus your standard network charge for sending the text message, which will appear on your next mobile phone services bill or be deducted from your airtime credit if you are a pay as you go customer.

Please ensure you have the permission of the bill payer before using this service.

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To perform a search by text message.

1. Locate the serial or IMEI number of the property you want to check.

2. Send a text message to 83010. The message should read check, then leave a space, followed by the serial or IMEI number. Example: check 123456789012345 N.B. Some IMEI numbers have up to 16 digits please send them all do not put in spaces, hyphens or dashes etc.

3. A short while later (usually less than 1 minute), you will receive a text message from CheckMEND with the results and a reference for you to view the online certificate.. Please note if you do not get a reply within 15 minutes the system could not read you message for some reason, you will not be charged for the aborted search (just the cost of sending the original text message) so please feel free to try again.

• My mobile phone has been stolen, what should I do?

For Information and further reading www.immobilise.com