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Useful Information for UK Home Owners on Telephone and Mail Services

Stop all Junk Mail and unsolicited phone calls

To remove your record from all Direct Marketing databases and prevent companies sending unwanted mail or making unwanted telephone calls to you, you can register on with MPS (Mail Preference Service) and TPS (Telephone Preference Service) database which is maintained by the DMA (The Direct Marketing Association)

Once registered it is an offence for a company to contact you unsolicited (with a fine of £5,000).

Mailing Preference Service (MPS)

Mailing Preference Service (MPS)
DMA House
70 Margaret Street
London
W1W 8SS

MPS Registration line: 0845 703 4599
Tel: 020 7291 3310
Fax: 020 7323 4226
E-mail: mps@dma.org.uk
Web: www.mpsonline.org.uk
Licence Department: 020 7291 3327
Complaints Department: 020 7291 3321

Telephone Preference Service (TPS)

Telephone Preference Service (TPS)
DMA House
70 Margaret Street
London
W1W 8SS

TPS Registration line: 0845 070 0707
Tel: 020 7291 3320
Fax: 020 7323 4226
E-mail: tps@dma.org.uk
Web: www.tpsonline.org.uk
Licence Department: 020 7291 3326
Complaints Department: 020 7291 3323


Door to Door Mail - Opting out

If you want to stop receiving unaddressed mail delivered by Royal Mail to your home you can do so by contacting us at the address below. However, there are a few things you should consider before doing this:

1. The opt out service only relates to unaddressed mail. Royal Mail is still legally obliged to deliver all addressed mail, which includes mail that is addressed “To the Occupier” (or with any other generic recipient information), as well as mail that is personally addressed to you by name.

2. It is not possible for Royal Mail to separate material you don’t want from material that you do want, such as advertising offers or leaflets from Central and Local Government and other public bodies. Opting out from Royal Mail Door to Door stops all unaddressed items from being delivered by us (although we would work with Government to get a message to every UK address in exceptional circumstances). Election material is not delivered by the Door to Door service and is therefore not affected by this opt out.

3.
Opting out means no one at the address will receive unaddressed mail items - is this acceptable to everyone living at the property?

4. Please be aware that Royal Mail only delivers about 25% of the total volume of unaddressed mail items in the United Kingdom.  The opt out will not cover any other distributors, who will continue to deliver unaddressed mail items. Opting out of Royal Mail Door to Door deliveries will not necessarily reduce by a significant amount of the number of items that you will receive, as there are other carriers in the market place.

5. If you would like to stop any other unwanted communications please visit www.mydm.co.uk which provides details on all other preference services, or call 0845 703 4599.

If you wish to opt out of receiving Door to Door mail items, please send or email your name and address to the address below:

Freepost RRBT-ZBXB-TTTS
Royal Mail Door to Door Opt Outs
Kingsmead House
Oxpens Road
OXFORD
OX1 1RX

or email: optout@royalmail.com

They will then send an opt-out form to your address, which you must sign and return. We do this for security reasons - to verify that those resident at the address have requested the ‘opt out’.

Once you’ve returned this form, Royal Mail will stop delivering unaddressed items to your address within 6 weeks.

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